shopcove Order & Shipping Policy

---

Thank you for choosing shopcove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we process, ship, and support every order, so you know what to expect from the moment you check out until your package arrives at your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally processed that same day. Orders received after 2:00 PM EST, or on a weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged with professional cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

---

International Shipping

shopcove currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

---

Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated confirmation email with a direct tracking link and the carrier's details.

If your tracking information has not updated, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing starts soon after an order is placed.

• If you need to correct your shipping address or change your order, please email us at support@shopcove.lat within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, our shipping options, or the status of an order, our team is here to help:

• Official Business Name: shopcove
• Customer Support Email: support@shopcove.lat
• Customer Support Phone: 13177608056
• Physical Business Address: 448 N County Road 300 E, Danville, IN 46122-8646, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST